The New York Times business bestseller that has transformed organizations and changed the way millions of people communicate. With more than 4 million copies sold, this book—now in its second edition—gives you the tools to prepare for high-stakes conversations, transform anger and hurt feelings into powerful dialogue, and make it safe to talk about almost anything. Get unstuck with best practice skills for high-stakes interactions.
Crucial Conversations: Tools for Talking When Stakes Are High
The New York Times business bestseller that has transformed organizations and changed the way millions of people communicate. With more than 4 million copies sold, this book—now in its second edition—gives you the tools to prepare for high-stakes conversations, transform anger and hurt feelings into powerful dialogue, and make it safe to talk about almost anything. Get unstuck with best practice skills for high-stakes interactions.